The department also summoned 20 officials of the trading establishments, against whom the complaints have been registered. The complaints are being investigated further.The sales outlets were found to have issued bills to consumers without giving them detailed statements of the purchased items and failed to specify the VAT amount charged.
“Increasing the prices of commodities by more than 5 per cent is against the law, and fines will be issued against the violators,” Lootah said, adding that the purchase receipt is a consumer’s basic right and cannot be denied.
Lootah said that the establishments that were summoned to the department asked for time to reply to the complaints and prepare the documents that could prove that they did not breach DED’s instructions regarding VAT.He said in case a violation was detected, a fine will be imposed against the errant establishment.The DED is imposing strict control over the markets to prevent any price hike by exploiting VAT, he said. “DED’s inspectors are always on high alert from 8:00am to 4:00am (the next day) to protect consumers’ rights.”
To file a complaint, consumers can call Ahlan Dubai (Welcome Dubai), on 600545555, or through the DED’s social media platforms, he added.