Standard Operating Procedure (SOP) to be followed by exporters -reg.

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Circular No.: 131/1/2020-GST
Date of Circular: 23rd January 2020
Relevant Sections and Rules:

  • Central GST Act, 2017: General provisions on refund, registration, verification
  • Integrated GST Act, 2017: Section 16 – Zero-rated supply (exports)
  • Relevant Procedure: SOP for verification of risky exporters and IGST refunds

Summary of Circular:

This circular introduces a Standard Operating Procedure (SOP) to curb fraudulent claims of IGST refund on exports involving fake ITC invoices and non-existent exporters.

  1. Risk-based Verification and Scroll Suspension:
    Due to misuse of refund claims based on ineligible ITC, the Board now uses AI-driven risk parameters to select exporters for pre-refund verification.

    • Refund scrolls are kept in abeyance pending field report.
    • Export consignments from such flagged exporters undergo 100% examination at ports.
  2. Exporter Action and Information Submission (Annexure A):
    Exporters whose refunds are withheld must submit detailed information, including:

    • GST returns and ITC mismatch reports
    • E-way bills, refund claims
    • Financial data (bank statements, KYC, creditors/debtors, BRCs/FIRCs)
    • Legal and operational documents (PAN, IEC, rent agreement, ITR depreciation schedules)
    • All details to be submitted to the jurisdictional CGST authority.
  3. Timelines for Verification:
    • Jurisdictional CGST office must complete verification within 14 working days.
    • If not completed, the officer must escalate to a nodal cell under the Chief Commissioner.
    • Chief Commissioner must ensure completion within 7 more working days.
  4. Grievance Redressal:
    • If refund is delayed beyond one month, the exporter may raise a complaint at
      www.cbic.gov.in/issue.
    • A high-level CBIC committee headed by Member (GST) will resolve such grievances.
  5. Administrative Coordination:
    • Exporters may also escalate to the Chief Commissioner via email (emails listed in Annexure B for all zones).

Source: Circular No.: 131/1/2020-GST

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