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GST assessment order quashed as non-response to portal notice held not effective service under Section 169, violating natural justice

Case Title: TVL. Dee Dee Creations v. Deputy State Tax Officer-2, Tiruppur (North) – 1 Assessment Circle
Court: Madras High Court
Petition No.: W.P. No. 16632 of 2025, W.M.P. No. 18812 of 2025
Date of Judgment: 02.06.2025
Category: Violation of Natural Justice / Assessment Order / Service of Notice under Section 169
Relevant Sections: Section 169 of the CGST Act, 2017; Rule 142 of the CGST Rules, 2017

Facts (Paras 2–3)

The petitioner, TVL. Dee Dee Creations, challenged the assessment order dated 27.08.2024 and summary order in Form GST DRC-07 on the ground that the show cause notice and related communications were uploaded only in the “View Additional Notices/Orders” tab of the GST portal. The petitioner remained unaware of such notices and consequently did not file any reply or attend the hearing. Later, upon attachment of the bank account, the petitioner discovered the impugned proceedings and filed this writ petition, contending that the order was passed without opportunity of hearing, thereby violating the principles of natural justice.


Questions for Consideration

Whether uploading of notice solely on the GST portal, without any physical or alternative mode of service, constitutes valid service under Section 169 of the CGST Act, 2017?
Whether an assessment order passed without affording personal hearing can be sustained when the assessee claims lack of knowledge of the notice?


Observations (Paras 6–6.2)

The Court acknowledged that while uploading notices on the GST portal is a recognized form of service under Section 169, such service must be effective, not merely procedural. When a taxpayer fails to respond, the officer must explore other statutory modes — including RPAD or direct service — as enumerated in Section 169(1). Simply fulfilling the formalities of portal upload without ensuring effective communication does not satisfy the mandate of natural justice. The Court criticized the practice of mechanically passing ex parte orders, noting that it leads to unnecessary litigation and administrative burden.

The Court emphasized that officers must apply their mind to ensure communication actually reaches the taxpayer. The absence of such diligence rendered the order invalid.


Judgment (Paras 6.2–7)

The Madras High Court quashed the impugned order and summary in Form GST DRC-07, holding that the proceedings violated natural justice principles due to ineffective service and lack of hearing. As the disputed tax amount had already been recovered from the petitioner’s bank account, the Court directed that no further deposit would be required.

The matter was remanded to the respondent officer for fresh adjudication, directing the petitioner to file a reply within two weeks, and the officer to provide 14 days’ notice for personal hearing before passing a fresh order in accordance with law.


Summary of Cases Referred

Sr. No. Case Name Court Principle / Verdict
1 TVL. Dee Dee Creations v. Deputy State Tax Officer-2 Madras HC Uploading notice on GST portal alone is not effective service if taxpayer remains unaware; assessment order quashed for violation of natural justice.

Between Fine Lines

This judgment reiterates that while digital communication through the GST portal is statutorily valid, effective service must be ensured. Tax officers should adopt multiple modes of communication when portal notices remain unacknowledged. Ex parte assessments without actual knowledge to taxpayers are unsustainable and can be set aside. For trade, this underscores the need to regularly monitor GST portal notices, but also assures that inadvertent misses will not justify punitive orders without fair hearing.

Disclaimer – “The above summary is for academic purpose only; not formal legal opinion. Seek professional opinion before application. Author or publisher or website shall not be responsible for any usage in any form.”

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